This course is being offered in-person.

 

In the course, Negotiation & Conflict Resolution, you will examine why conflict arises in the workplace, discuss the importance of resolution mechanisms and learn practical tips for managing conflict. You will also learn constructive routes to communication and agreement, consider your own method of dealing with conflict and practice options for communicating more effectively.This is an elective course in Organizational Management for the Professional Management Certificate. This course may be taken independently or toward the Professional Management Certificate.